FAQ

 Do you provide paper products & essentials?

The Beach House provide linens, bath towels and starter toilet paper, paper towel, dish washing liquid, shampoo and conditioner, soap. We also have a hair dryer and iron/ironing board.

What time is check in?

The Beach House Check In: 3pm - 5pm. Any guest arriving after hours will be set up with a lockbox code to access their room/cottage. Guests will be asked to come to the office the next morning to officially check in. If you plan to arrive early, please let our staff know and we will do everything in our power to get you into your suite as soon as possible.

What time is check out?

The Beach House Checkout: 10am

A late check out can not be guaranteed, but we can do our best to accommodate guest who would like to extend their check out time. Please let us know as soon as possible if you would like a late check out.

Do you provide linens and towels?

Towels will be exchanged every 3-4 days. Linens are changed weekly for guests staying for longer duration.

Is there daily housekeeping?

The Beach House is a vacation rental property and do not provide daily housekeeping, while we are always available if you need additional assistance to your room. Please let us know if you would like daily service, which can be added and charged at check in. For long term guests, we provide a weekly linen change and quick tidy. Guests needing a deep clean during their stay would be charged an additional cleaning fee.

What if we need to cancel?

Reservations may be cancelled or changed by notifying The Beach House in writing at least 60 calendar days prior to your arrival date (“Cancellation Period”), whereas you may use your deposit towards a future stay. Deposits are nonrefundable, but may be used towards a future stay if reservation is canceled 60 days prior to arrival. In the event of cancellations or shortened stays made after the Cancellation Period, you will be responsible for the full amount of the total booking charges, conditions and restrictions may apply.

What if there a hurricane or severe weather during my trip?

Guests covered by travel protection insurance may be en-titled to a refund or partial refund in the event that the National Hurricane Center and our local governing officials issue a “Mandatory Evacuation” order for Treasure Island, & Madeira Beach, provided that you have purchased coverage before the storm was named. Any such refunds shall be subject to the terms, conditions and restrictions of the policy that you purchase. We do not provide refunds for cancellations or shortened stays due to actual or anticipated hurricanes, tropical storms or other inclement weather. Travel protection service is highly recommended and can be purchased directly from a number of reputable national providers including MH Ross, Alliance or TravelSafe.

When do I pay my deposit and remaining balance?

A 25% deposit is taken at the time of booking, while the remaining balance is due 30 days prior to arrival. You are welcome to pay off this balance prior to the due date by calling us at 727-360-1153. You will receive an automated email from us to please pay the remaining balance. If the dates of your reservation is within 30 days of when the reservation is made the entire balance may be collected at the time the reservation is made depending on the dates the reservation is for and /or at the discretion of the hotel staff. Wedding and events will be charged the booking/event fee at the time of booking and may be asked to pay up to 50% at the time of booking.

What if we need to change our reservations dates?

If you need to change your reservation dates outside of 30 days, there will be no change fee. If moving reservation within 30 days or less of your arrival date, you may be subject to a rebooking fee.

I want to use a gift card, what next?

If you have received a gift card and would like to redeem for a stay at The Beach House, please call the property direct to book. Must meet minimum night stay requirements and must not go over the maximum occupancy for given rental.

What are the minimum stay requirements?

Most of our properties require a minimum stay of three (3) nights to (5) nights during our high season (February-March), but we make exception during midweek and slower months. Call us directly if you would like to see if we can offer a 1-2 night booking. The Beach House offers nightly rentals anytime outside of high season or holidays. Longer stays may be required during peak seasons and holidays.

What if I lose a key during my stay?

Guests will be given keys upon arrival. $50 will be charged to the credit card on file for any keys missing upon departure (which also includes the lockbox key).

What are the capacity of accommodations?

We restrict the maximum occupancy for each unit. Upon arrival if guests are over the occupancy, they may be asked to rent an additional room or will be charged an additional $25 a night per person.

Will I have a parking spot?

Each rental is designated 1 parking spot free of charge. The Beach House is not responsible for damage or theft to vehicle while on property. Park at your own risk.

Can I use spray sunscreen inside?

Please do not use spray-on-sunscreen in any of our rooms. This will damage our floors and furnishings. You may be charged a fine for any damage upon your departure. Put your sunscreen on outside the room.

What if I lost something during a recent visit?

Please call us directly and we will do everything we can to return your lost item to you. Unless it a large item that will cost extra, we’ll take care of the shipping. We can not be responsible for any lost packages during shipping. If you would like us to send UPS instead of USPS or would like to pay for insurance, please let us know and we will make sure to do so upon shipping.

Can I smoke on the property?

No smoking in our rooms, cottages, or on the property (including vaporizers). A $250-$500 may be charged to the credit card on file if smoke damage is done to any room or cottage. If guests are smoking on the property in our courtyards, we may ask you to depart without a refund. Please step off the property to enjoy!

Can I host a wedding, special event, or party on-site?

We do host wedding receptions, family reunions, and corporate events, while The Beach House staff need to know about the event at the time of booking. We do offer group discounts based on the number of rooms needed. House Party: If you reserve one of our suites for a house party, you will not be allowed to check-in. A house party may be defined by a group that rents one of our properties to host a party that exceeds the maximum occupancy, while also having outside guests on site. If you have questions about this policy, please call our office.

Does your property have a pool?

The Beach House does not have a pool, but the St. Pete Community Pool is a few minutes away and we have a beautiful ocean steps away!

Can I bring my jet ski, campers, or trailers?

Motorcycle, jet skis, RV’s, and trailers are prohibited (we do not have space for guests to park any of these items). as well as all side streets. Please make other arrangements if you will have any of these items with you during your stay. For boat trailers, we recommend the Madeira Beach Marina, which charges a small fee to keep your boat trailer in their parking lot.

Is there a telephone in the room/cottage?

Our rentals do not have an in-house phone. If you are an international traveler and need assistance making a phone call, please let us know prior to your arrival.

Is there a dishwasher?

The Beach House has drying racks. Dishwashing liquid is provided. Dish clothes are also provided.

Is there laundry on-site?

The Beach House does not have guest laundry. There are several laundry mats within a few minute drive away from the property.

Does my room/cottage have free WIFI?

The Beach House does provides free high-speed internet for guests’ use.

Do you offer baby equipment such as a crib, stroller, or high chair?

We do not provide any baby equipment at any of our rentals. We often have guests ship specialty items prior to their arrival. Please let us know if you would be sending anything for us to hold prior to your arrival.

What do we bring?

Arrange for the following items that may be needed during your stay: ice for coolers and drinks, salt, pepper, sugar, while we provide starter paper towels, toilet paper, soap, shampoo, and conditioner. All suites are equipped with a Keurig coffee maker, while guests provide their own coffee (after the starter).

Call us with any additional questions: 727-360-1153